Refund policy

Refund Policy

We want you to love your Galaxy Z Fold case. If something isn't right, you may be entitled to a refund under the terms below.

When you're eligible

  • The item arrived damaged, defective, or incorrect.
  • You returned an eligible item within our 30-day window (see Return Policy) and it passed inspection.
  • Your order never arrived after the maximum delivery window and could not be located by the carrier.

How refunds are processed

Once your return is received and inspected, we'll email you to confirm approval or rejection. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional billing cycle to appear on your statement.

Partial refunds

A partial refund may apply to items returned outside the stated condition — for example, products that are used, damaged after delivery, or missing parts or original packaging.

Non-refundable

  • Gift cards and promotional credit.
  • Final-sale or clearance items marked non-returnable at checkout.
  • Original shipping charges, where they applied.

Late or missing refunds

If you haven't received an approved refund, first re-check your bank account, then contact your card issuer — processing times vary. If you've done this and still have not received it, email contact@thegalaxyfoldcase.com and we'll resolve it.

 

Return Policy

We accept returns within 30 days of delivery. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.

How to start a return

  1. Email contact@thegalaxyfoldcase.com with your order number and reason for return.
  2. We'll reply with return authorization and the return address.
  3. Ship the item back with tracking and send us the tracking number.

Returns sent without prior authorization may not be accepted.

Return shipping

If the return is due to our error — a defective, damaged, or incorrect item — we cover return shipping. For change-of-mind returns, the customer is responsible for return shipping costs, which are non-refundable.

Exchanges

The fastest way to get a different model or color is to return the original item and place a new order once your return is approved. We'll prioritize processing so you're not waiting.

Defective or wrong items

Inspect your order on arrival. If anything is defective, damaged, or not what you ordered, contact us within 7 days of delivery with photos and we'll make it right with a replacement or refund.

Non-returnable items

  • Items not in original condition, damaged, or missing parts for reasons not due to our error.
  • Final-sale or clearance items, and gift cards.

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