Shipping Policy

At Galaxy Fold Case, we are committed to providing reliable, tracked international shipping for all orders. Please review the information below regarding processing times, delivery estimates, tracking, customs, and other shipping-related matters.

1. Worldwide Shipping

Galaxy Fold Case ships internationally to customers around the world.

We currently offer FREE worldwide standard shipping on eligible orders.

Shipping availability may vary depending on the destination, local regulations, carrier restrictions, and product availability.

If you are unsure whether we can deliver to your country or region, please contact us at contact@galaxyfoldcase.com before placing your order.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information when available.

3. Estimated Delivery Times

Estimated delivery times after dispatch are:

Destination	Estimated Delivery Time
United Kingdom	5–7 business days
United States & Canada	7–16 business days
Europe	7–16 business days
Australia & New Zealand	7–16 business days
Rest of the World	7–18 business days

These delivery times are estimates and are not guaranteed.

Delivery may occasionally take longer due to customs processing, local postal services, weather conditions, carrier delays, public holidays, peak shopping periods, or other circumstances outside our reasonable control.

4. Where Do We Ship From?

Galaxy Fold Case works with fulfillment partners and warehouses to serve customers internationally.

Depending on product availability and your delivery destination, your order may be dispatched from one of our international fulfillment locations.

As a result, the shipping origin of an order may differ from our registered business address in the United Kingdom.

5. Order Tracking

Where tracking is available, you will receive your tracking number by email once your order has been dispatched.

Please allow some time after receiving your tracking number for the carrier's system to update.

If your tracking information has not updated for an extended period, please contact us at contact@galaxyfoldcase.com, and our customer service team will assist you.

6. Partial Shipments

If your order contains multiple products, they may occasionally be shipped separately due to stock availability or because they are being fulfilled from different locations.

In this situation, you may receive more than one package and separate tracking information for each shipment.

You will not be charged additional shipping fees solely because your order has been divided into multiple shipments.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

Full name
Street address
Apartment or unit number, where applicable
City
Postal or ZIP code
Country
Contact information

If you notice an error in your shipping information, contact us at contact@galaxyfoldcase.com as soon as possible.

Once an order has been processed or dispatched, we cannot guarantee that the shipping address can be changed.

Galaxy Fold Case cannot be held responsible for failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.

Where these charges are not collected during checkout, they may be payable by the recipient upon import or delivery.

Any such charges are determined by local authorities and are outside our control.

Customers are responsible for understanding any applicable import requirements or charges in their destination country.

9. Delayed or Lost Packages

While most orders arrive within the estimated delivery timeframe, occasional delays may occur.

If your package appears to be significantly delayed or lost in transit, please contact us at contact@galaxyfoldcase.com.

Our team will review the tracking information and work with the relevant carrier or fulfillment partner to investigate the shipment.

Where a package is confirmed as lost, we will provide an appropriate resolution in accordance with our applicable policies and your statutory consumer rights.

10. Returned-to-Sender Packages

A package may be returned to the sender because of an incorrect or incomplete address, unsuccessful delivery attempts, failure to collect the package, refusal of delivery, or other circumstances.

If your package is returned to the sender, please contact us so we can review the circumstances and advise you of the available options.

Additional shipping charges may apply if a new shipment is required due to incorrect delivery information supplied when the order was placed.

11. Holidays & Peak Periods

During holidays, major sales, new product launches, or other periods of high demand, order processing and carrier delivery times may be longer than usual.

If you are purchasing an item for a specific occasion, we recommend ordering well in advance.

12. Contact Us

For questions about shipping, tracking, or your order, please contact us:

Galaxy Fold Case
A trading name of ADSTEAK LTD, registered in England and Wales.

Address:
24-26 Arcadia Avenue
Fin009London, N3 2JU
United Kingdom

Email: contact@galaxyfoldcase.com
Phone: +44 7441 485421

Website: GalaxyFoldCase.com