Refund & Returns Policy

At Galaxy Fold Case, we want you to be satisfied with your purchase. If there is an issue with your order, please review our return, refund, and exchange conditions below.

1. 14-Day Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in the same condition in which you received it

• Be returned in its original packaging

• Include all accessories, components, and documentation originally supplied with the product

• Show no signs of use, damage, modification, or excessive handling

You will also need your order number, receipt, or other proof of purchase.

To request a return, contact us at contact@galaxyfoldcase.com before sending your item.

Please do not return products without first contacting our customer service team and receiving return instructions.

2. Change of Mind & Incorrect Product Selection

If you change your mind or accidentally order the wrong model, colour, size, or product variant, please contact us within 14 days of receiving your order.

Where a return is accepted, the product must meet the return conditions described above.

Customers are responsible for checking product compatibility and selecting the correct device model before completing an order.

Return shipping costs for change-of-mind returns or incorrectly selected products are generally the responsibility of the customer, except where applicable consumer law provides otherwise.

3. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is:

• Damaged

• Defective

• Incorrect

• Different from the product you ordered

please contact us at contact@galaxyfoldcase.com as soon as possible.

Please include your order number and clear photographs or other relevant information showing the issue.

Once we have reviewed your request, we will provide an appropriate solution, which may include a replacement or refund.

Where the problem was caused by us, you will not be required to pay return shipping costs where a return is necessary.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or custom-made products

• Gift cards

• Digital/downloadable products

• Products damaged through misuse or improper handling

• Products returned without their original packaging or components, where this prevents the product from being resold

This does not affect your statutory rights in relation to faulty, damaged, misdescribed, or otherwise non-conforming goods.

5. How to Start a Return

Before returning an item, contact:

contact@galaxyfoldcase.com

Please provide:

• Your order number

• The email address used for your order

• The product you wish to return

• The reason for the return

• Photos of the item where the return concerns damage, defects, or an incorrect product

If your return is approved, we will provide you with the applicable return instructions and return address.

Do not send your purchase directly to the manufacturer or to our registered business address unless our customer service team specifically instructs you to do so.

6. Return Shipping Costs

For change-of-mind returns or products ordered incorrectly by the customer, the customer is generally responsible for return shipping costs.

Original shipping charges, where applicable, are non-refundable except where required by law.

If you received an incorrect, defective, or damaged product due to an error on our part, we will provide an appropriate solution without requiring you to bear the reasonable return costs where a return is required.

We recommend using a tracked shipping service when returning products, as we cannot guarantee receipt of returns sent without tracking.

7. Refunds

Once your return has been received and inspected, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow your bank, card provider, or payment provider additional processing time for the refund to appear in your account after it has been issued.

8. Late or Missing Refunds

If we have confirmed that your refund has been issued but you have not yet received it:

1. Check your bank or payment account again.

2. Contact your card issuer or payment provider.

3. Contact your bank, as refunds can require additional processing time.

If you have completed these steps and still have not received your refund, contact us at contact@galaxyfoldcase.com.

9. Exchanges

If you receive a defective, damaged, or incorrect item and would prefer a replacement instead of a refund, contact us at contact@galaxyfoldcase.com.

Our team will review your request and provide the appropriate instructions.

10. Incorrect Address & Returned Packages

Customers are responsible for ensuring that their shipping information is complete and accurate when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was provided, or because the recipient failed to accept or collect the package, please contact us after the package has been returned.

We will review the circumstances and advise you of the available options. Additional shipping charges may apply if the order needs to be shipped again due to an address error or failed collection attributable to the customer.

11. Cancellations

If you wish to cancel an order, contact us at contact@galaxyfoldcase.com as soon as possible.

We will try to accommodate cancellation requests before an order is processed or dispatched. However, we cannot guarantee that an order can be cancelled once fulfillment has begun.

If the order has already been dispatched, the applicable return procedure will apply.

12. Your Statutory Rights

Nothing in this Refund & Returns Policy is intended to limit or exclude any rights you may have under applicable consumer protection law.

Where applicable law provides you with rights that are more favorable than the terms stated in this policy, those statutory rights will apply.

13. Contact Us

For return, refund, cancellation, or exchange requests, please contact:

Galaxy Fold Case
A trading name of ADSTEAK LTD, registered in England and Wales.

Address:
24-26 Arcadia Avenue
Fin009London, N3 2JU
United Kingdom

Email: contact@galaxyfoldcase.com
Phone: +44 7441 485421

Website: GalaxyFoldCase.com